Delivering content to learners resembles the factory models of enterprise created two centuries ago. The premises of manufacturing are becoming replaced by the premises of blogging, tagging, searching, subscribing and authoring. We are transitioning from content delivery systems to content discovery systems. Here's how the two kinds of content differ:
- Content discoveries looks like solutions in the eyes of the customer. The content answers a question, resolves an issue or solves a problem. -- Content deliveries look like a problem: to have to deal with it now, to handles the cost of it or to rearrange schedules to accommodate it.
- Content discoveries come at a perfect time. The content gets found whenever it is needed, has an immediate use or responds to a pressing situation. -- Content deliveries get purchased when they are available, put in the calendar or convened in real time.
- Content discoveries serve the context of the customer. The content fits the situation, applies to the actual use or comforts an individual concern. -- Content deliveries maintain the context of the manufacturer, conformity with specs or enforcement of standards.
- Content discoveries get shared by the customers. The content generates buzz, inspires further exploration and gets easily recalled. -- Content deliveries test endurance, generate regrets and get easily forgotten.
- Content discoveries involve an adventure. The search that finds the content seems fun, immersive and suspenseful. -- Content deliveries resemble boring stories, predictable plots and repetitive conversations.
- Content discoveries put emphasis on how the content is used. The content is only a means to an end, the tool for a job getting done or catalyst for a change. -- Content deliveries regard the content as an end in itself, the job to get done or the change provided.
- Content discoveries transform the customer's experience. The customers feel more successful, competent and satisfied with their uses made of the the content. -- Content deliveries perpetuate the customers' experience of being coerced, limited and controlled.